General

  • The Patient and / or Partner is responsible to ensure accurate personal information is provided to the Clinic.
  • The Patient and / or Partner is responsible to ensure that any personal change of circumstances which is deemed to be relevant to your treatment or consent is relayed to the Clinic promptly.
  • The Patient and / or Partner is responsible to ensure that a change of address and contact details are relayed to the Clinic promptly. If the Clinic is unable to contact you regarding frozen gamete storage due to incorrect contact details, it may lead to frozen stored embryos / gametes being destroyed.
  • Unless the Clinic agrees in writing to the contrary, any patient and partner signing a consent form in respect of treatment will be jointly and severally liable for any monies owing to the Clinic in relation to that treatment. This means that the Clinic may seek payment from either the patient or their partner.
  • The Patient and / or Partner has the right to access and receive a copy of their personal information, any information related to their chosen treatment (s), and other supplementary information.

 

Mandatory tests and services

  • There are certain treatments in which the Clinic is legally obligated to perform specific screening tests and/or services, such as counselling. These must be completed in order to start treatment. If any mandatory tests or services are required for the Patient and/or Partner’s chosen treatment(s), it will be explained during the consultation prior to signing consent forms.
  • All external test results provided by the Patient and/or Partner must be presented with evidence of the CPA Accredited Laboratory. Any overseas results must have the equivalent ISO 15189 accreditation (and a copy of the accreditation must be provided).
  • For treatment involving the use of imported eggs, sperm or embryos (including donor sperm from a donor bank), samples must be onsite prior to the planning of treatment.

 

Pricing and Payment

  • The price of any treatments or services will be confirmed in writing following your consultation in a treatment quotation. Once a quotation is provided, the prices defined in the quotation are no longer subject to change and are valid for 2 months from the issue date.
  • Payment for treatment must be settled in full before a prescription is issued.
  • Blood tests and medications are charged separately and are not included within the treatment fees.
  • Payment for a Frozen Embryo Transfer (FET) procedure must be settled in full no later than the first monitoring scan.
  • Payment for an Intrauterine Insemination (IUI) procedure must be settled in full before the day of the first monitoring scan.
  • Payment for an Altruistic Egg Donation (ED) package must be settled in full at the point of accepting a suitable donor match.
    • For patients opting for the Altruistic Egg Donation Guarantee, the Clinic guarantees two blastocysts or an ongoing clinical pregnancy (confirmation of foetal heartbeat via ultrasound between 6+0w and 7+6w).  Where one blastocyst is created, the embryo will be transferred, and should this result in an ongoing clinical pregnancy then the guarantee is deemed to be fulfilled.  However, where the embryo transfer of one blastocyst does not result in an ongoing clinical pregnancy, the Clinic will honour another treatment cycle free of charge. Additional services during this treatment cycle will remain chargeable.
    • Please note that the Altruistic Egg Donation Guarantee Programme is not applicable to patients who fall under one or more of the following exclusion criteria: 48 years and over, BMI greater than 30, severe male factor (<5 million/ml in ejaculate, severe asthenoteratozoospermia, globozoospermia), showing hydrosalpinx that has not been surgically corrected, uterine pathologies such as severe adenomyosis, Asherman syndrome, endometrial thickness less than 7 mm, hematometra, serometer, gonadal dysgenesis, history of pelvic radiotherapy, submucosal fibroids or noncavity-distorting intramural fibroids bigger than 5 cm, concomitant indication of Preimplantation Genetic Test (PGT) due to monogenic (PGT-M) or chromosomal disease (PGT-SR), recurrent gestational loss after transferring embryos from donated eggs, or other conditions according to medical criteria.
  • Payment for a Known Egg donation procedure must be settled in full at the point of planning the donor’s treatment cycle.
  • Payment can be made by card (credit and debit) and bank transfers.
  • We reserve the right to cancel any treatments if they have not been pre-paid.
  • We regret that if a balance remains unpaid for more than 30 days, legal action may have to be taken to retrieve monies owed.
  • For Initial Consultations, the full amount must be paid at the time of booking to secure an appointment.
  • Fees for any blood tests must be paid on the day of the appointment.
  • All pricing is subject to change without notice.
  • All prices are in pound sterling (GBP).
  • All prices include VAT (where applicable).
  • Storage of eggs, sperm or embryos are subject to an annual fee that covers up to 12 months of storage. The Patient and/or Partner is responsible for ensuring that payments are made promptly; failure to pay will result in eggs, sperm or embryos being discarded at the end of the consented storage period as per requirements under the HFEA Act 2008. The Patient and/or Partner will continue to be responsible for the annual storage up until the date of discard.

 

Cancellation and refunds

  • Deposit fees for consultations will be refunded in the event of cancellation if notice is given at least 48 hours, or three working days, before the appointment is scheduled to take place.
  • Consultations cancelled within 48 hours, or three working days, of the scheduled date and time of the appointment will not be refunded, with deposits retained in lieu of a cancellation fee.
  • We cannot make refunds for the costs of any pre-treatment investigations.
  • We cannot make refunds for the cost of medications for the treatment cycle.
  • Depending on the stage of treatment at cancellation, a partial refund may be due. Once performed, services are not refundable and are subject to our terms and conditions.
  • Refunds are made within 14 days of approval and must be made using the same method by which the payment was made, using the same account details, in line with Anti-Money Laundering regulations.

 

Refund terms per treatment are as follows

    • In an IVF/ICSI treatment cycle
      • Payment for add-on services such as ICSI will be requested in advance of the treatment. Should the service not be performed during the course of the treatment, the relevant fee will be credited back to the patient.
      • If you are unable to proceed with or complete your planned treatment cycle due to personal or medical reasons, please note that cancellation fees would apply. These fees account for services provided up until the point at which the treatment is cancelled, such as your pre-treatment planning consultation, monitoring scans, etc.
      • Where a treatment cycle is cancelled during stimulation and prior to egg collection, the Clinic will retain a fee of £900, and the remaining sum paid for the treatment package will be refunded.
      • Where a treatment cycle is cancelled after the egg collection procedure due to no eggs or immature eggs being collected, the Clinic will retain a fee of £1500, and the remaining sum paid for the treatment package will be refunded.
      • For IVF Fresh Cycle Packages, in the event that eggs have been collected following an egg collection procedure and fertilised, but no embryo found suitable for transfer on day 5, a refund of £300 will be made.
      • For IVF Freeze All Packages, in the event that eggs have been collected following an egg collection procedure and fertilised, but no embryo found suitable for transfer on day 5, a refund of £300 will be made.
      • For IVF PGT Packages, in the event that eggs have been collected following an egg collection procedure and fertilised, but no embryo is found suitable to freeze or biopsy, a refund of £300 will be made.
      • Where embryo transfer during an IVF treatment cycle is deferred due to clinical circumstances (e.g. risk of hyper-stimulation syndrome (OHSS), high progesterone levels, unexpected bleeding), the treatment package will be converted to an IVF Freeze All Package. The relevant fees for a Frozen Embryo Transfer (FET) will be applied when ready to restart treatment.
    • In a Frozen Embryo Transfer (FET) treatment cycle
      • If you are unable to proceed with or complete your planned treatment cycle due to personal or medical reasons, please note that cancellation fees would apply. These fees account for services provided up until the point at which the treatment is cancelled, such as your pre-treatment planning consultation, monitoring scans, etc.
      • Where a Frozen Embryo Transfer (FET) procedure is cancelled prior to the warming of the embryo, the patient will be charged for services provided within the package up to the point of cancellation.
      • Where a treatment cycle is cancelled after the warming of the embryo, a refund of £300 will be made.
    • In an Egg Freezing/Egg Accumulation treatment cycle
      • If you are unable to proceed with or complete your planned treatment cycle due to personal or medical reasons, please note that cancellation fees would apply. These fees account for services provided up until the point at which the treatment is cancelled, such as your pre-treatment planning consultation, monitoring scans, etc.
      • Where a treatment cycle is cancelled during stimulation and prior to egg collection, the Clinic will retain a fee of £900, and the remaining sum paid for the treatment package will be refunded.
      • Where a treatment cycle is cancelled after the egg collection procedure due to no eggs or immature eggs being collected, the Clinic will retain a fee of £1,500, and the remaining sum paid for the treatment package will be refunded.
    • In a IUI treatment cycle
      • If you are unable to proceed with or complete your planned treatment cycle due to personal or medical reasons, please note that cancellation fees would apply. These fees account for services provided up until the point at which the treatment is cancelled, such as your pre-treatment planning consultation, monitoring scans, etc.
      • Where a treatment cycle is cancelled during stimulation and prior Intrauterine Insemination procedure, the Clinic will retain a fee of £900, and the remaining sum paid for the treatment package will be refunded.
    • In an Altruistic Egg Donation treatment cycle
      • Payment for add-on services such as ICSI will be requested in advance of the treatment. Should the service not be performed during the course of the treatment, the relevant fee will be credited back to the patient.
      • If you are unable to proceed with or complete your planned treatment cycle due to personal or medical reasons, please note that cancellation fees would apply. These fees account for services provided up until the point at which the treatment is cancelled, such as your pre-treatment planning consultation, monitoring scans, etc.
      • Where an Altruistic Egg Donation treatment cycle is cancelled:
        • Prior to the Donor’s egg collection, the Clinic will retain a fee of £900, and the remaining sum paid for the treatment package will be refunded
        • After the Donor’s egg collection procedure, due to no eggs or immature eggs being collected, the Clinic will retain a fee of £1500, and the remaining sum paid for the treatment package will be refunded.
        • After the Donor’s egg collection and fertilisation, but no embryo found suitable for transfer on day 5 – a refund of £300.00 will be made.
    • In a Multi-Cycle IVF PGT PLUS treatment cycle
      • Where treatment cycle 1, 2 or 3 is cancelled during stimulation and prior to egg collection, a full refund of that particular package will be made, less a cancellation fee of £900.
      • Where a treatment cycle is cancelled before an egg collection procedure, the ‘In-Treatment Bloods Package’ will be converted to fees per blood test performed, at a rate of £100 per blood test.
      • Where treatment cycle 1, 2 or 3 is cancelled after the egg collection procedure due to no eggs/immature eggs being collected, anything the patient has paid in excess of £1,500 will be refunded.
      • In the event that we have no embryos suitable to freeze or biopsy in treatment cycle 3, a refund of £300 will be made.
    • In a Known Egg Donation treatment cycle
      • Payment for add-on services such as ICSI will be requested in advance of the treatment. Should the service not be performed during the course of the treatment, the relevant fee will be credited back to the patient.
      • If you are unable to proceed with or complete your planned treatment cycle due to personal or medical reasons, please note that cancellation fees would apply. These fees account for services provided up until the point at which the treatment is cancelled, such as your and/or donor pre-treatment planning consultation, monitoring scans, etc.
      • Where a Known Egg Donation treatment cycle is cancelled:
        • Prior to the Donor’s egg collection, the Clinic will retain a fee of £900, and the remaining sum paid for the treatment package will be refunded.
        • After the Donor’s egg collection procedure, due to no eggs or immature eggs being collected, the Clinic will retain a fee of £1,500, and the remaining sum paid for the treatment package will be refunded.
        • After the Donor’s egg collection and fertilisation, but no embryo found suitable for transfer on day 5, a refund of £300 will be made.

 

Liability

  • Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence or for fraud. We shall not otherwise be liable for any loss, damage or delay however caused, including in particular where such loss, damage or delay is caused by circumstances beyond our reasonable control.

 

£200 Fertility Treatment Consultation Credit Offer

  • This offer is available exclusively to new patients of IVI London who have not previously purchased, commenced, or undergone any treatment cycle with IVI London.
  • Patients who proceed with a private fertility treatment cycle at IVI London after their fertility treatment consultation will receive a £200 treatment credit.
  • The £200 treatment credit will be deducted from the final invoice of the treatment cycle. No cash alternative is available, and the credit cannot be transferred, exchanged, refunded, or redeemed against any other service or treatment.
  • To qualify for this offer, you must book your Fertility Treatment Consultation before 15th August  2026, and your treatment must commence within 3 months of the date of the Fertility Treatment Consultation. If a patient does not proceed with a treatment cycle within the 3-month qualifying period, the offer will automatically expire.
  • This offer applies only to self-funded (private) treatment cycles. NHS-funded treatment cycles are not eligible for this offer.
  • Eligibility for treatment and participation in this offer is subject to clinical suitability and acceptance by IVI London.
  • This offer cannot be used in conjunction with any other offer, promotion, package discount, staff discount, corporate discount, or preferential pricing arrangement.
  • The offer is non-transferable and may only be used by the patient who attended the Fertility Treatment Consultation.
  • Full IVI London Treatment Terms and Conditions apply.
  • Standard cancellation, refund, and payment policies apply.
  • IVI London reserves the right to amend, suspend, or withdraw this offer at any time without prior notice.

 

£200 Fertility Assessments Credit Offer

  • This offer is available exclusively to new patients of IVI London who have not previously purchased, commenced, or undergone any treatment cycle with IVI London.
  • Patients who proceed with a private fertility treatment cycle at IVI London after their Fertility Assessment will receive a £200 treatment credit.
  • The £200 treatment credit will be deducted from the final invoice of the treatment cycle. No cash alternative is available, and the credit cannot be transferred, exchanged, refunded, or redeemed against any other service or treatment.
  • To qualify for this offer, book a Fertility Assessment at IVI London, by 31st August and you will receive £200 off the standard price.
  • If you need to cancel your fertility assessment for any reason, you will receive a refund on the price you paid for the appointment. Standard cancellation terms and conditions apply.
  • If a patient does not proceed with a treatment cycle within the 6-month qualifying period, the offer will automatically expire.
  • This offer applies only to self-funded (private) treatment cycles. NHS-funded treatment cycles are not eligible for this offer.
  • Eligibility for treatment and participation in this offer is subject to clinical suitability and acceptance by IVI London.
  • This offer cannot be used in conjunction with any other offer, promotion, package discount, staff discount, corporate discount, or preferential pricing arrangement.
  • The offer is non-transferable and may only be used by the patient who attended the Fertility Assessment.
  • Full IVI London Treatment Terms and Conditions apply.
  • Standard cancellation, refund, and payment policies apply.
  • IVI London reserves the right to amend, suspend, or withdraw this offer at any time without prior notice.

 

Save 50% on your Fertility Treatment Consultation

  • This offer is available exclusively to new patients of IVI London who have not previously purchased, commenced, or undergone any treatment cycle with IVI London.
  • To qualify for this offer, you must complete a Fertility Treatment Consultation at IVI London, and book this appointment by 31st August 2026.
  • This offer cannot be used in conjunction with any other offer, promotion, package discount, staff discount, corporate discount, or preferential pricing arrangement.
  • Full IVI London Treatment Terms and Conditions apply.
  • Standard cancellation, refund, and payment policies apply.
  • IVI London reserves the right to amend, suspend, or withdraw this offer at any time without prior notice.